Booking Terms and Conditions

Tales From Darkest Dunedin

Booking Terms and Conditions

Providing excellent service to our customers is very important to us. By booking a service or experience with us, you agree to the following terms and conditions.

Payment: Payment for your booked service is to be made in full when booking the service.

Price: The price for each service is as displayed on our website or booking platform (or otherwise agreed between you and us). The price is in New Zealand dollars and includes New Zealand Goods and Services Tax.

Cancellations: We understand that unforeseen circumstances may arise where you need to cancel or reschedule your booking. Notice of cancellation must be communicated to us via email: darkestdunedin@gmail.com, phone: 021641110 or 0211053890, text: 021641110 or 0211053890 or Through Viator or Fareharbor a minimum of 12 hours before the start time of your booked service. If you cancel within this time we will provide a full refund of all amounts you have paid. If we are able to reschedule your booking to a new time, all amounts you have paid will be transferred to the new booking.

Late Cancellations: If you cancel your booking less than 12 hours before the start time of your booked service, we may (at our election) charge a cancellation fee of 15% of the price for the booked service. This allows us to cover some of the costs incurred and the lost opportunity to provide services to other customers. 

Late arrivals: You acknowledge your booked service starts promptly at the scheduled start time. If you are late we may not be able to fully complete your service in the remaining time available. You will be charged the full price for your booked service regardless of the actual time spent. If you are more than 10 minutes late, we may cancel your booking, and charge a cancellation fee of 50% of the price for the booked service. 

No-shows: If you fail to turn up at your booked service time (known as a ‘no show’), we may (at our election) charge a cancellation fee of 100% of the price for the booked service.

Cancellation Fee: Any cancellation fee is payable immediately and you will be unable to make future bookings with us until it is paid. We may deduct any cancellation fee from money you have paid us in advance and will refund the balance (if any).

Minimum number of participants: Our services require a minimum number of participants. If the minimum number for your booked service is not met, the service will be cancelled and we will offer you the same service on a different date or time or a full refund.

Accessibility: Please check the description of the service on our website or booking platform as not all our services are wheelchair or stroller friendly.

Sickness: To keep our staff and other customers healthy, if you are feeling unwell, please reschedule your booking.

Pets: For safety reasons and the comfort of other customers, pets (other than working dogs) are not permitted to accompany you.

Weather: All of our services require good weather to operate. If we need to cancel your booked service due to weather conditions, we will offer you the same service on a different date or time, or provide a full refund.

Risks and consent: The risks associated with our services are weather susceptibility, slips, trips and falls, environmental conditions and UV exposure, van incident or accident, language barriers . You understand and accept these risks. You agree to follow all our instructions, rules and protocols and ensure any children in your care do the same. We may cancel your booked service (or any part of it), without compensation to you, if you are under the influence of alcohol or drugs, you are unruly or disrespectful to the other participants, or, in our opinion, your behaviour makes it unsafe for you to continue the service. You confirm you are physically fit and don’t have any medical condition or ailment that would prevent you from participating in your booked service. You consent to receive medical treatment in the case of injury, accident or illness during the booked service and to reimburse us the cost of such treatment.

Other participants: If you make a booking on behalf of others, you accept these Terms and Conditions on behalf of those people.

Booking confirmation and communications: Confirmation of your booking will be sent to you by email, text or phone. You agree to us sending you electronic communications (e.g., by email or text) to promote our products and services and provide other information we think you may find interesting (including information promoting our business partners). You can unsubscribe from receiving these messages at any time by contacting us using the details below or using the opt-out function provided in the communication. You are responsible for keeping your contact information up to date with us to ensure you receive all booking confirmations and reminders.

Privacy: Your privacy is important to us. We collect, store and share your personal information in accordance with the New Zealand Privacy Act 2020 and our privacy policy available at www.darkestdunedin.co.nz.

Liability: We have no liability to you for events beyond our reasonable control, such as natural disasters, acts of god, war, weather events, acts of terrorism, strikes, pandemics, road closures or vehicle breakdowns. To the greatest extent permitted by law, our liability (including that of our directors and staff) is limited to the price paid for the booked service. We do not accept any responsibility for damage or loss to your property, disruption to travel plans or any indirect or consequential loss of any kind arising in connection with your booked service. We recommend you obtain appropriate insurance.

Other: Children are welcome but no car or booster seats will be provided, please bring your own or make arrangements with us before the tour at our discretion.  

If you have any questions, please contact us at - email: darkestdunedin@gmail.com or phone: 021641110.